How payment works at Pegasus Tutors
A quick, plain-English guide to how you'll be billed — this sits alongside our full Terms and Conditions, which remain the formal agreement between us.
The short version
When you book a tutor through Pegasus, each invoice covers two things:
Your tutor's session fee — paid directly to them
Our introduction fee — paid directly to us
Both are collected in a single payment through our booking platform, TutorCruncher, but they're split automatically and sent straight to the right place — your tutor's payment account and ours — at the same time. We never hold or pass on your tutor's fee ourselves.
Why we do it this way
Tutors who work with us are self-employed, not employed by Pegasus. Keeping payments separate like this is what makes that possible — it means you're paying your tutor directly for their time, and separately paying us for having found and vetted them for you. It's a bit like paying a freelancer directly, with an agency fee billed alongside it, rather than the agency being the one paying the freelancer.
What you'll see on your invoice
Tutor fee — your tutor's hourly rate, for the session(s) covered
Pegasus introduction fee — our commission, calculated as a percentage of the tutor fee
Both amounts are shown clearly, and VAT is added where applicable.
Payment terms
Invoices are due within 14 days. If a payment runs late, our formal terms allow us to apply interest on the outstanding portion of our own fee (not your tutor's fee) — full details are in our Terms and Conditions. If anything about an invoice looks off or you're having trouble paying on time, just get in touch — we're always happy to help sort it out.
Cancellations
We understand plans change, and we just ask for as much notice as possible if you need to cancel a session. As a courtesy to your tutor, who sets aside dedicated time for your lessons, the following applies:
More than 48 hours' notice — no charge
Within 48 hours — up to 50% of the session fee
Within 24 hours — up to 100% of the session fee
If it's your first cancellation with a particular tutor, they'll often simply give you a friendly reminder of this policy rather than charge — though this is at their discretion. Wherever possible, we'd always encourage rescheduling over cancelling outright.
Both drafts stay consistent with the wording you gave us for the Welcome Guide, so nothing should feel contradictory across your documents. Want me to adjust the tone or length of either, or are you happy to paste these in as-is once your side's had a look?
Any questions?
This guide is here to make things easier to follow day-to-day. Our full Terms and Conditions remain the governing agreement, and we're always happy to talk through anything that's unclear — just drop us a line at alex@pegasustutors.co.uk.