How payment works at Pegasus Tutors
A quick, plain-English guide to how you'll be billed — this sits alongside our full Terms and Conditions, which remain the formal agreement between us.
The short version
When you book a tutor through Pegasus, each invoice covers two things:
Your tutor's session fee — paid directly to them
Our introduction fee — paid directly to us
Both are collected in a single payment through our booking platform, TutorCruncher, but they're split automatically and sent straight to the right place — your tutor's payment account and ours — at the same time. We never hold or pass on your tutor's fee ourselves.
Why we do it this way
Tutors who work with us are self-employed, not employed by Pegasus. Keeping payments separate like this is what makes that possible — it means you're paying your tutor directly for their time, and separately paying us for having found and vetted them for you. It's a bit like paying a freelancer directly, with an agency fee billed alongside it, rather than the agency being the one paying the freelancer.
What you'll see on your invoice
Tutor fee — your tutor's hourly rate, for the session(s) covered
Pegasus introduction fee — our commission, calculated as a percentage of the tutor fee
Both amounts are shown clearly, and VAT is added where applicable.
Payment terms
Invoices are due within 14 days. If a payment runs late, our formal terms allow us to apply interest on the outstanding portion of our own fee (not your tutor's fee) — full details are in our Terms and Conditions. If anything about an invoice looks off or you're having trouble paying on time, just get in touch — we're always happy to help sort it out.
Cancellations
We understand plans change, and we just ask for as much notice as possible if you need to cancel a session. As a courtesy to your tutor, who sets aside dedicated time for your lessons, the following applies:
More than 48 hours' notice — no charge
Within 48 hours — up to 50% of the session fee
Within 24 hours — up to 100% of the session fee
If it's your first cancellation with a particular tutor, they'll often simply give you a friendly reminder of this policy rather than charge — though this is at their discretion. Wherever possible, we'd always encourage rescheduling over cancelling outright.
Any questions?
This guide is here to make things easier to follow day-to-day. Our full Terms and Conditions remain the governing agreement, and we're always happy to talk through anything that's unclear — just drop us a line at alex@pegasustutors.co.uk.